When you post a message for a complaint or a ref-abuse, it is preferable to have prooves, like a screenshot, a demo or better several witnesses who will have to come to testify following your message. The ideal it is that you have a H-L, PwD or Sk_ like witness.
In the title of your message tell us what will you talk about.
Examples of title:
Ref-abuse by …
Suggestion for the server
A provocative player
A player copied my clan icon
etc…
When you write your message, take care that it has all the information needed for somebody who was not there and for who everything will be very clear and well write, NOT SMS. Any incomprehensible message will be automatically put in the bin.
Your Admin Cola